Shipping & Returns

Returns
Our policy lasts 30 days. If we have not received your return within 30 days, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

If for some reason you haven’t received your refund in a week or so, please contact us at: shop@burningheartclothing.com.

Exchanges
We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@burningheartclothing.com and we will help you. 

Shipping
To return your product, please email shop@burningheartclothing.com

We ask you to pay for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

Also, depending  on where you live, the time it may take for your exchanged product to reach you, may vary.

 You may want to  consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

 Thank you.